Hilton

It is interesting and very disturbing how the internet works. We are at their mercy and getting back at their good graces is very difficult. Case in point:

My wife and I have a Hilton account, accompanied with a Hilton Amex card. We have this account for years and years. Through purchases we accumulate points that can be used for stays at Hilton establishments. Just recently, Abigail stayed with a friend at such place during the July 4th weekend and we have a huge amount of points it did not cost anything. 

Yesterday, my wife tried to log on to our account to check the point status and was unsuccessful because the Hilton website was not able to find our account number. After several attempts I called their customer service and was told that they were not able to find our account number. Same response was given when they tried by name, telephone number and email address. This situation became more and more upsetting.

Not that our account disappeared, our 400,000 point as well. I was on the line for about 45 minutes, listened to various canned classical sonatas until finally the person came back with an answer, not a solution just an answer.

He said he did find the account and he did see the points but because there is or was a glitch in the system it would take 24 hours to straighten it out. According to him by tonight everything should be in order. Now I either believe him or not. Maybe he just wanted to get rid of me, that was why he said what he did. So far, we didn't try to log on, it is too early, but we will try later.

Update: we tried, and it is still not working!